😷Our brand follows the "Safe Shipping SOP" with the following measures!😷
Please feel at ease when placing your order. Thank you!

🟡 Enhanced hygiene practices during packing
🟡 Daily staff temperature monitoring
🟡 Protective measures implemented in shipping procedures
🟡 In-house factory certified with HACCP and ISO22000 standards

📦Shipping Notice
Orders placed and paid from Monday to Friday will be shipped within 1–3 days.
Orders placed on weekends or national holidays will be processed on the next business day.
During holidays or peak seasons, shipping time may be extended.

🚚Delivery Notice

🟡 Taiwan Region｜SF Express Home Delivery｜Estimated 2–3 business days (excluding holidays)
🟡 Taiwan Region｜Convenience Store Pickup｜Estimated 2–5 business days (excluding holidays)
🟡 Taiwan Region｜Chunghwa Post｜Estimated 2–5 business days (excluding holidays)
🟡 Hong Kong & Macau｜SF Express｜Estimated 2–3 business days (excluding holidays)
🟡 Japan｜Chunghwa Post｜Estimated 7–12 business days (excluding holidays)

Delivery time may increase during peak seasons.
(See individual posts for holiday delivery updates.)

♻️In response to energy-saving and carbon reduction policies,
Guoyu only issues electronic invoices and will not include paper invoices with shipments.

Electronic invoices will be sent to your email within one day after shipment.
If you need a tax ID or mobile barcode carrier, please indicate it in the order remarks.

⚠️Return/Exchange & Uncollected Convenience Store Orders

🟡 Product Returns/Exchanges
As the products are food items (such as dried fruits and jams), for hygiene and safety reasons,
returns/exchanges are only accepted in cases of expiration, defects, or delivery errors.

For non-food items (e.g., tote bags, cups/bottles), returns/exchanges due to defects or delivery errors
can be processed if the customer contacts customer service within 7 days from the day after receipt.

🟡 Uncollected Convenience Store Orders
If the convenience store parcel is not collected due to personal reasons and is returned,
and we are unable to reach you within 7 days or receive no response,
it will be regarded as order abandonment, and no refund will be issued.
We apologize for the inconvenience.

🍍🍍Product Storage Instructions🍍🍍

Please store in a cool, dry place away from direct sunlight. Consume promptly after opening.

🟡 Natural additive-free dried fruits: can be stored for 3 months
🟡 Island Fruit Infused Water: can be stored for 5 months
🟡 Handmade Artisan Jam: can be stored for 6 months

👨🏻‍🌾👩🏻‍🌾Customer Service Hours

Monday to Friday, 10:00–17:00 (Closed on weekends and public holidays)
For urgent issues, please leave a message and we’ll get back to you as soon as possible!