Return Policy

Return and exchange instructions


►Guoyu good island only provides defective goods within seven days from the date of receipt of the goods, and provides exchange services. If you need to exchange goods, please notify your Guoyu partner.


  *Defective goods must be photographed by the buyer and determined by the seller, for example: the appearance of the packaging is damaged or the packaging is damaged during transportation and the food is not fresh.


►If there is no special reason and prior notice, no replacement service for defective products will be provided after the goods have been delivered for more than seven days.


►This service does not need to pay any handling fee. If the exchange application form is not filled in, the exchange will not be accepted.


   1. For the return and exchange of defective goods, please contact customer service within 7 days, and we will bear the full refund and shipping costs.


   2. For "returns" of non-defective products, please contact customer service within 7 days, and you must bear the shipping and handling fees, totaling 200 yuan.


   3. As the goods in this store are easy to cause damage, unconditional exchange within 7 days will not be taken. Thank you for your cooperation.



►Please keep the goods in good condition for replacement, without any signs of unpacking.


   Please keep the product in a brand new state, and please make sure that the main product, user manual, registration reply, peripheral parts, invoices, and related accessories


   There are no missing items, and they will be returned together with the original packaging so that Good Island can handle the refund for you.


►If the product fails, damaged, abraded, scratched, scratched, dirty, or packaged due to improper use, disassembly and other human factors


   If the damage is incomplete and the returned food cannot be returned to the company in its entirety, or the returned food has been eaten, resulting in damage or loss, it cannot be


   For the return, Good Island will recover the cost of the restoration status at your discretion, or request the price of the product in proportion to the preservation condition of the product.